If users are seeing a page reporting that they are temporarily locked out, and the page contains a Wordfence logo, they have probably been blocked by our brute-force protection rules in Wordfence.
This appears to be potentially a compoundable problem if multiple users may try to access the site from the same IP, so even if each of them does not individually exceed the brute-force rule limitations, there is the possibility that, as a group from the same IP, WordFence may view them as having broken it, and block them.
Resolution
- Login to the website
- From the Wordfence sidebar menu, select Firewall and then select the Blocking tab.
- Review the current blocks for the site, and determine which ones are affecting the users you want to log in to the site.
- Place checkmarks next to those blocks, and then click the Unblock button
Future Proofing
- Consider whitelisting IPs or ranges in Wordfence > All Options > Firewall Options > Advanced Firewall Options
- Consider adjusting brute-force blocking rule settings in Wordfence > All Options > Firewall Options > Brute Force Protection
